Customer Service Advisor

An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially.

This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries.

Key Responsibilities of a Customer Service Advisor:

• Handling incoming customer enquiries via phone and digital channels
• Supporting tenants with a range of housing-related queries
• Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics
• Providing a professional, empathetic, and customer-focused service
• Working closely with internal housing teams to resolve issues effectively
• Supporting a busy contact function during a period of internal change

About You:

• Previous experience in a customer service or contact centre environment
• Strong communication and problem-solving skills
• Able to manage varied and sometimes challenging customer enquiries
• Organised, professional, and dependable
• Experience within social housing would be beneficial but is not essential
• Experience using Microsoft Dynamics or similar CRM systems is desirable

What’s on Offer:

• Temporary contract until 31st September initially 
• Hybrid working available (typically 2–3 days office-based)
• 37 hours per week
• Immediate start available

If this Customer Service Advisor is of interest please apply or contact (url removed)